Frequently Asked Questions

How do I contact Customer Service?

Give us a call at 1-925-246-8100 x4 or
email us at:

What’s your return policy?

Tinman Merchandising always puts you the customer first! If you have any issue with a purchased product we want to make it right. For more information please review or Returns and Exchanges policy.

Why is my order not shipping?

If you place an order and something is out of stock or on preorder your order will ship when all items are in stock.

How will you ship my order? How long does it take to receive it?

We ship all complete orders as quickly as possible. Please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, contact Customer Service for help in choosing the right shipping method to get it there on time!